Customer Service
We offer bespoke learning with a flexible approach to staff training. This makes our training interesting, engaging and motivating for all attendees.
We offer individual consultation with companies to best deliver client requirements. This creates a unique service by working on topics relevant to each team. Our delivery promises a fun, energised, focused approach to learning.
Overview of the Customer Service Workshop
- Customer Service – How to deliver excellence in service.
- How to answer telephone calls professionally using key principles to communicate with potential and existing customers.
- Offer excellence to the customer at all times.
- React appropriately to conflicting situations in the workplace be it with colleagues or customers.
- Resolve problems by effective questioning and listening.
- Prioritise the customers’ needs whilst demonstrating empathy.
- Solve customer problems appropriately.
- Conflict handling.
- Understand the importance of emotional intelligence in the workplace.
All courses facilitate small group practical activity, role-play and interactive discussions make these sessions a fun interactive platform from which to learn from.
We run courses from 3-12 people in each workshop, we also offer one to one customer service training with a coaching approach.
- Courses delivered on your business premises
- Offered within the Leinster region
- Competitive bespoke pricing
