“Catherine has completed customer service and sales training with our staff over the past 2 years.  Her attention to detail is excellent and she really involves herself in the industry to get a complete picture of what is involved from a customer service and sales perspective.  Her presentations are outstanding and tailored to the specific industry.  Her ability to connect with each member of staff and get the best out of them to improve their performance within their job is undoubtedly her special quality.

She fully understands each member of staff and she works with their experiences, skills and knowledge which she combines with role play, scenarios and discussions to really help the staff to become better and more efficient at the job they do here in Westpark Fitness. 

We as a company feel that training is very important especially for staff morale and we will continue to use Catherine’s services as we feel that not only do we benefit from staff that are more aware and understanding of the customer’s needs but that the staff are happier and more content in their positions as they feel valued and appreciated.”

Alison Benson, Assistant Manager

“Kate has provided outstanding customer service to us over the last number of years. Her professionalism and attention to detail have ensured that bookings and events have run smoothly from start to finish”

Jean O’Toole

“Looking at venues in Dublin for my yearly team meeting was proving time consuming for me and so I contacted Kate for ideas.  Before I knew it not only did she come up with some ideas, but also had a perspective that I hadn’t even considered.  She is an expert in what she does, not only did she save me time, but she came up with solutions to enhance the event. 

With her vast experience she had every detail covered, the event was flawless. Kate thought of everything from location to what the delegates required.  She took care of our meeting requirements, catering, and entertainment including the travel arrangements and timings; all planned so well.  It meant I could get on with my busy schedule.  Kate kept within budget and really listened to what I wanted to achieve. I would recommend contacting Kate for her knowledge and her commitment to deliver what she promises”

Don Breen

“Kate has represented Number Twenty Two since it launched onto the Dublin venue scene in 2017.  She has been instrumental to the success of the venue, using her client relationships to showcase Number Twenty Two to agencies and corporate clients.

Kate brings her enthusiasm and energy to all that she does. Her focus at all times remains customer driven and she delivers the personal attention that companies require to host a successful event. Her level of professionalism and proactive focus means that she drives sales for the venue and maintains strong connections with her customers. We are delighted to recommend Kate for her strong sales acumen and her excellent service she offers to companies”.

Grace McAleese, Executive PA to Michael Wright

“I have worked with Kate for some years now both in her role as Sales Manager with the Hilton Group and with her new company Redmond Communications.   I truly value her as a sales person who can be trusted; a great life coach and a friend.  She is a pleasure to work with, full of useful information and not afraid to tell you what you need to hear.

I could not recommend Kate highly enough. She has always provided an excellent service to us and gets the results we need.  Definitely the person to go to if you feel that your company needs an honest fresh approach.”

Fiona

“Catherine is a fine example of what good customer service looks like! She’s responsive and helpful and always strives to provide effective communication to her clients. I know when I’m working with her, she’ll go out of her way to get things done and keep me updated along the way”.

Claire Walsh, Associate HR Business Partner

“I worked with Kate on a professional basis during her time as Area Sales Manager with a local hotel, whereby she managed our corporate account.

Although initial contact was business focused, Kate took the time to get to know me as a person, which made for an extremely easy relationship, while always maintaining a perfect balance between professional and personal.

Kate’s focus on her clients was highlighted by her ‘can do, nothing was too big an ask’ attitude… which made her a pleasure to work with”.

Jean Cuthbertson, Co-ordinator, Member Services, Management Accounting

‘In the ten years I have worked with Kate I have been constantly impressed with her enthusiasm, communication skills and professional demeanour.

Kate is reliable, dedicated and eternally upbeat. Her ability to remain calm in high stressed situations is unparalleled, coupled with her unwavering commitment to exceeding customer expectations and it is because of her excellence in these areas that I repeatedly requested Kate to manage our outsourced projects. I heartily endorse Kate and Redmond Communications’.

Irene Canty, Deputy CEO

“I have worked closely with Kate Redmond for eight years, since we first met when she was Sales Manager in the Hilton Kilmainham. Throughout that time, I have experienced her “can do” attitude, coupled with a friendly manner, which is very much people orientated. She has shown herself to be adaptable, resourceful, highly motivated and very easy to work with.

Her attention to detail, aligned to the excellent standard of service she offers, differentiates her from alternative service suppliers. Kate has the enormously important capacity to lead, to motivate and to energise a team enabling them to deliver outstanding service to our sometimes demanding, clients.

Please do not hesitate to contact me should you require additional clarification on any aspect of the above as I am more than happy to provide any additional information required.”

Catherine O’Byrne, Venue and Event Manager

“I know Catherine for many years since we use to work together as she was representing her company – the Hilton Hotel in Charlemont Place at that time as a Sales Manager. We have always kept in touch after she left the Hilton.

As she was my main point of contact for the hotel- I would meet her regularly to discuss our contract annual rates, events, functions and conferences that our companies would organize and our mutual help was always concluded in great results from both companies.

Catherine is a fine stylish lady who knows very well how to deliver her job and how to represent her company at the highest professional level; she has great Marketing and Sales skills, extremely professional and very well orientated for a sense of business. Her attitude and way of approaching people – always elegant and friendly – would impress anywhere and would not disappoint. I also find her a good advisor, a nice person always with a positive attitude, a hard worker, supportive, and ambitious for great achievements, with strong motivation to focus on her goals and success.

I would recommend Catherine with no problem – and I am wishing her the best of luck in all her future endeavors.”

Mirela Coseraru, Office Manager