“Catherine has completed customer service and sales training with our staff over the past 2 years. Her attention to detail is excellent and she really involves herself in the industry to get a complete picture of what is involved from a customer service and sales perspective. Her presentations are outstanding and tailored to the specific industry. Her ability to connect with each member of staff and get the best out of them to improve their performance within their job is undoubtedly her special quality.
She fully understands each member of staff and she works with their experiences, skills and knowledge which she combines with role play, scenarios and discussions to really help the staff to become better and more efficient at the job they do here in Westpark Fitness.
We as a company feel that training is very important especially for staff morale and we will continue to use Catherine’s services as we feel that not only do we benefit from staff that are more aware and understanding of the customer’s needs but that the staff are happier and more content in their positions as they feel valued and appreciated.”
Alison Benson, Assistant Manager
